Customer Excellence: The Relentless Pursuit to Add Value


Forget the fact that most companies plan in spreadsheets. The real issue is that most companies do not take advantage of driver-based planning. According to one report, 94% of companies have not yet deployed driver-based planning. The software pundits will say we need to get out of spreadsheets to streamline planning and reduce errors. As a management consultant, I put on my nice suit and billed out $500/Hr to look at corporate culture and put in new incentive systems or relative benchmarking programs to align management. Ironically, we set up business performance management systems in Excel and Access. It was not about the tool per se. As a software vendor, I am supposed to tell you it’s all about the tool and by the way, that corporate culture thing is also important, but really, you should buy the software so my boss will be happy.

Well, what if every finance department in America had specialized driver-based models that made the difference. Would that fix the economy?

What do I and the Adaptive Planning Customer Excellence team really care about?
·         Your business model and key drivers.
·         Moving drivers in the right direction
·         Making sound business decisions
·         Getting your team to be a team
·         Driving your business forward
·         Making work fun and meaningful
·         Making everyone contribute
·         Enabling you to better serve your customers
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